Post and Packing Options
We currently supply the UK/Jersey & Ireland. Our dispatch service is 1st Class Royal Mail. Your goods are dispatched as our dispatch team come to the order.
The normal delivery time from dispatch to your door is 3-5 working days, but the delivery time can be
up to 10 working days (2 weeks) from dispatch at Royal Mails peak times. All dispatch and delivery times given are estimates, and we can give no guarantees on exact delivery times.
Despite our best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as they may have tried to deliver your package, but were unable to. Should you have not received your full order within 14 days of dispatch then please report it using the details on the contact page. Written, signed confirmation of non-delivery may be required.
Payment
Payment is managed via paypal's online ordering system. Please visit paypal's web-site for a full list of the terms and conditions relating to the shopping cart system. www.paypal.com. Paypal is fast, secure and easy to use.
Cancellation Of Order
You have the right to cancel your order within 14 days of receipt and have a refund for any cancelled items provided that you return the goods to us in perfect condition. The goods to be returned must be unused and in their original packaging. We do not refund your original order postage cost, and the cost of return postage is payable by you. We suggest that you use a recorded delivery method as we can not be held responsible for any losses incurred in transit back to us.
Shortages And Errors
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.
Privacy
100% we respect your personal privacy and will keep all of your information confidential. neon-lights.co.uk will not disclose any buyers information to any third parties and your email address details are safe with us.
Postal Damages
In the event of any damages, you must contact sales@neon-lights.co.uk as soon as the damage is noted. You must notify us within 14 days of receipt of your item of any damages. Providing we have been made aware within 14 days of receipt if your item that there is a problem, you will be issued with a return number. You will be sent instructions on sending back the damaged goods, and a replacement will be sent. The cost of return postage is payable by you. We suggest that you use a recorded delivery method as we can not be held responsible for any losses incurred in transit back to us.
Warranty
All goods supplied by the Supplier are warranted free from defects for 3 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.